FinermanWorks

First, my RDA of Spam:

Dear Sir/Madam,  (Alas, I am at the age when the difference is becoming negligible.)

We have visited your website (www.finermanworks.com) and discovered that your product has amazing business potential through the website.  (Yes, it isn’t amazing how many MBAs act Byzantine without the least idea who the Byzantines were.  But, now with Finermanworks, major corporations can justify their incompetence and malfeasance with historical precedence.  John Mack of Morgue Stagnant can compare himself to King John II at the battle of Poitiers:  “I had no idea that the English knew archery.”)

But we found that your website is not registered in most of the leading search engines and directories, which is a great disadvantage.  (Unfortunately, when potential customers do a computer search for “hot Swedish teenagers”, they rarely want discussions of Charles XII.)

We at Opal Infotech offer professional services to market your website.  (Both my mother-in-law and my Rabbi tells everyone that I was on  Jeopardy.  I don’t see how you can do better than that.) 

Thanking you
Ms. Madhu Jaggi

Madhu, by a remarkable coincidence, today’s RDA of Irony explains why your letter was not in French:  http://finermanworks.com/your_rda_of_irony/2009/01/22/etiquette-and-empire/

Dear Comcast Customer:
ACTION REQUIRED: Comcast has determined that your computer(s) have been used to send unsolicited email (”spam”)

That message from Comcast certainly came as a surprise. Perhaps my idea of satire is Comcast’s idea of spam. Now that I am being monitored as a miscreant, I’d better forgo my next get-rich-quick scheme:

INCREASE THE SIZE OF YOUR KNOWLEDGE OF BYZANTINE HISTORY BY UP TO SIX INCHES!

I spent the better part of yesterday morning attempting to persuade Comcast that I was more pedantic than criminal. I doubt any of you has been spared the agonies of customer service.
(You Catholic readers can count it as time off in Purgatory.) You start by performing a Rachmaninoff concerto on your phone key pad.

English-press one. Home phone–starting with area code. Year of statehood–first three digits. Internet Service press four. Internet service in English–press 8. Email problem–press three, zero, and star. Tech support–press six, star, and ampersand. Instructions for ampersand–press first four Fibonacci numbers. Tutorial on Fibonacci–press last four digits on your Visa. Repeat options–press r-e-p-e-a-t-o-p-t-i-o-n-s on your keypad.

The Comcast system has acoustic sensitivity and when it finally hears you weeping, it will transfer you to a human. Your relief will be short-lived because your tech support will immediately put you on hold and you will then be subjected to Muzak. While listening to an accordion rendition of Rhinestone Cowboy or some other musical monstrosity, keep in mind that the particular selection was not random or haphazard. That music has a diabolical intent. If you cannot be induced into hanging up, at least the fourteen looping of Rhinestone Cowboy will leave your mind a passive pulp ready to accept any indignity or incompetence from Comcast. I was ready to confess to any crime including the assassination of William McKinley.

However Muzak can also be diabolically sublime. I once had a complaint with Charles Schwab, and–standard operating procedure–its customer service immediately put me on hold. Instead of a tinny cacophony, however, the Muzak was Mozart. Those clever fiends at Schwab were telling me, “Here is the work of a genius, the musical apotheosis of the Enlightenment, who died at 35–and you want to quibble about money.” Schwab had made a $1800 mistake but now I was the one ashamed.

But how was my problem with Comcast finally resolved? I really do not know. Are you reading this?